Error Handling / Known issues

How to report a bug

Android

Please send any bug reports to support@pep.security.

If you have the time it would help if you could grab a Catlog of this event. You could use https://play.google.com/store/apps/details?id=com.nolanlawson.logcat for that but it will only work if your phone is rooted. Another method would be to use ADB via USB, but that process is a bit more complicated: http://forum.xda-developers.com/showthread.php?t=2141817

p≡p for Outlook

Please send any bug reports to support@pep.security.

Please try to include all log files located in C:\Users\<user>\AppData\Local\pEp\ - log.txt and/or other files alike log_yyyyMMddHHmmss.txt

Installation Errors

p≡p for Outlook

Exit Installation Due to Failure: If an error occurred during installation, the screen below will appear. Please click Finish to exit the installer. If instructions were given (for example to install a newer version of Outlook) please complete them before running the installer again.

_images/pEpForOutlook-v1.0.47-ImageInstallScreenFailure.png

No compatible version of Outlook was found on your system.: Make sure to install Outlook 2010 or newer. If it is already installed, try to repair it. Then run the p≡p for Outlook installation again.

_images/pEpForOutlookImageInstallDialog1.png

Error during installation If you previously removed p≡p for Outlook and didn’t reboot OS after that, GnuPG instance is still running. After rebooting OS, you can install p≡p for Outlook again without issues.

_images/pEpForOutlookSetupUnableCloseInstallationError.png

Error during installation If you previously removed p≡p for Outlook and didn’t reboot OS, GnuPG instance is still running. After rebooting OS, you can install p≡p for Outlook again without issues.

_images/pEpForOutlookSetupGnupgRunningInstallationError.png

Error during installation Outlook is currently running. You need to close Outlook in order to install pEp for Outlook. You have 3 options: close it manually (Press Retry button), let the installer close it (Press Ignore button) or abort the installation (Press Cancel button).

_images/pEpForOutlook-v1.0.100-SetupOutlookRunningError.en.jpeg

Error during installation on Outlook 2010 Office 2010 require Visual Studio 2010 Tools for Office Runtime

_images/Outlook2010issue.jpg

Known Issues

p≡p for Android

  • In case of internal errors, the Privacy Status shows “Mistrusted” (red) instead of “Undefined” (grey)
  • p≡p for Android offers search only for locally stored messages on the device, it doesn’t work reliably with searching messages on the server at the moment.

Following apps and modules are incompatible with p≡p for Android:

p≡p for Outlook

Following restrictions are known for the current p≡p for Outlook release

  • shared Data Store files (.ost or .pst): In Outlook it is possible to share Data Store files between multiple accounts. This will cause issues in p≡p for Outlook. We suggest to use one Data Store file per account (which is the default in Outlook).
  • Trusted servers are not supported with EAS due to limitations of the protocol.
  • pEpCOMServerAdapter.exe is reported by Qihoo-360 Antivirus as Malware.

Incompatible plugins

Following Plugins are known to be incompatible with the current p≡p for Outlook release:

Generally we suggest not to use another PGP encryption add-on in parallel with p≡p.